Frequently Asked Questions

A connection is one simultaneously pulled live channel stream from your server — not necessarily one end viewer.

The trial includes 10 simultaneous connections for 12 hours. It starts on first playback, and IP whitelisting is not required for trial access.

Yes. Paid restream packages require your server public IP to be whitelisted before activation.

No. It is intended for server operators and differs from a personal IPTV subscription or a credit-based reseller panel.

The minimum paid package is 30 simultaneous connections. See the pricing page for the full package list.

According to our refund policy, payments are generally non-refundable after activation. Please review the Refund Policy page for the full terms.

Many channels are available in multiple qualities such as SD, HD, FHD, and 4K, depending on the source.

Yes. M3U8 playlist delivery is part of the restream service for operator setups.

Use WhatsApp or email listed on the Contact page. Support is available during published support hours: 12 PM–12 AM UK (GMT/BST).

Contact support on WhatsApp with the channel name, approximate time of the issue, and any useful non-sensitive details. See the troubleshooting guide for self-checks first.

Choose a plan on the pricing page, then follow the Order & Activation guide. Packages are requested on WhatsApp — there is no automatic checkout. Paid activation requires server public IP whitelisting after payment confirmation.

Payments are arranged manually with sales. Commonly requested methods include cryptocurrency (such as USDT when offered), Skrill, Payoneer, and card — confirm availability for your order. See the Payment Methods page for the verification process.